T&Cs/Cookies/Privacy Policy

Acceptance of these Terms & Conditions:

By accessing, or purchasing from the The Dorset Farmer website you are governed by these terms and conditions. However, please note we aim to always give you excellent service, regardless of specified T&C’s.

The Dorset Farmer’s 100% Guarantee

We want you to be delighted with your purchase(s) and offer a 100% quality guarantee on everything  you buy from us. Essentially, if you’re not happy we’re not happy!

So, if you have received an order with which you are not entirely satisfied, please do not read any further … simply contact us straight away and we’ll do all we can to put things right.

Where appropriate, and according to your statutory rights and our own returns policy, we will arrange for a full replacement to be sent to you free of charge or credit you with a full refund of the purchase price.  Just telephone us on 01747 838134 (Mon-Sat 9.30-5pm) or email shop@thedorsetfarmer.com

Cancellation, Returns & Refunds

You may cancel your order by notifying us and returning the goods (ambient only) up to 7 days after the day the goods are received. In the event of valid cancellation (ie faulty or damaged goods) no charge will be made. We shall refund the full cost of the goods together with the cost of postage within 30 days of such valid cancellation.

Unfortunately, we are unable to accept the return of any fresh food products delivered to you but, if the goods ordered by you do not meet your reasonable satisfaction, we may, in our absolute discretion, send you a Dorset Farmer credit voucher or a full refund to the value of the goods that have fallen short of your expectations within 2 days of a complaint being received.

Goods which are returned due to unsuitability (eg an unwanted gift) will be examined by us on return and, subject to the goods being in their original condition and packaging, a full refund (excluding postage charges) may be made. Fresh foodstuffs, goods which have been soiled or products that have been removed from their original packaging may  not be returned.

Refunds will be made using the same method as the original payment.

Prices

All prices shown are in UK Pounds Sterling and, where relevant, inclusive of VAT at the prevailing rate.

Payment Security

You can order online and pay through the website using any credit card via PayPal or direct through your own PayPal account. This method assures you of complete security and confidentiality. Using this system we have no access to your credit card information, we simply receive a notification from PayPal that the amount has been debited.

This system is more secure than any telephone or mail system ever could be and probably more secure than most face-to-face transactions you make. The cost of this system is entirely borne by us, in the interests of maintaining your confidentiality and security.

Alternative methods of payment: To pay for any items over the phone, by BACS or cheque or cash on delivery please email your order and contact details through to: shop@thedorsetfarmer.com  and we will contact you regarding payment.

Postage/Courier

The final price quoted on the PayPal payments page is the price of the goods including delivery to the stated destination. These charges include carriage by UK Royal Mail or Courier as appropriate.

Delivery & Shipping – UK mainland addresses

We will take all reasonable steps to despatch your delivery within two working days of receiving your order and payment when products are in stock

Prices, Description & availability of goods

Prices and availability of goods are subject to change without notice. However the customer will only pay the price of goods at the time of purchase. Some prices where are shown are based on weight, and may be subject to variation depending on the exact weight of an individual product. We will always do our very best to achieve exact weights, however due to items being cut by hand we cannot guarantee precise weights.

Where items are temporarily out of stock we will contact you so that you may choose between a refund on the item, receiving it when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure that all product descriptions, images, information & prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions.

Orders will be accepted & processed at our sole discretion & we reserve the right to decline orders without providing an explanation.

Pre-orders of meat before they are ready to despatch:

If you have ordered and paid for meat prior to butchery in order to secure stock, you will be send your order according to the guidelines on the site and we will contact you to let you know it is on its way.

You should receive your order within two working days of despatch from us for UK addresses. However, we cannot accept liability to you in respect of any failure to deliver within this timescale – neither can we guarantee delivery on a particular day.

Should we not be able to deliver within the timescale above, we will inform you and offer you the option of a refund.  Call us on 01747 838134 or email shop@thedorsetfarmer.com if you have any particular delivery requirements.

We cannot take responsibility for delays in delivery by Royal Mail or Couriers that are outside of our control, including inclement weather conditions or industrial action and subsequent disruption to the service.

While anyone in the world may visit this site, we can only accept orders through the website for delivery to addresses in the UK.

Unattended delivery

In the event that nobody is available to take delivery of your order at either your primary or secondary delivery address or you ask us to leave your goods unattended at a secure place, The Dorset Farmer expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused.

Quality Liability – chilled foodstuffs

We shall not be liable for goods once they have been delivered to the address or secure place stated in your order. Our packaging is designed to ensure our produce reaches you in perfect condition but it is your responsibility to ensure that all perishable goods are refrigerated as soon as possible upon receipt. Further, if you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything that that third party might do to the goods or any subsequent deterioration in the produce

Consumer Protection

Apart from our own guarantee to look after you, we also meet our obligations under the consumer protection laws currently in force in the UK including: • The Trade Descriptions Act 1968 • The Consumer Credit Act 1974 • The Consumer Protection Act 1987 • The Sale of Goods Act 1979 (as amended) • The Supply of Goods and Services Act 1982 • The Unfair Contract Terms Act 1977 and the 1994 Regulations • The Consumer Protection (Distance Selling) Regulations 2000.

Data Protection & Privacy Statement

We always protect your privacy and we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and will not reveal any information whatsoever to any third party under any circumstances. We promise.

Cookies Policy

To make our website work properly, it is essential to collect or process certain data, such as the following:

  • 1.1 Information regarding your visits to our website, any resources you used such as traffic data, location data, weblogs, and any communication data (these items are included, but not limited to those specified).
  • 1.2 Any forms filled out on our website that allow us to collect information about you regarding registration or purchases you make.
  • 1.3 Any data collected from communications to us from you, for any reason.

How we use Cookies

Offline, it is possible that we may gather information regarding your computer for our services.  This collection of data is purely used for statistical analysis about our website. Any information shared will not identify who you are, but rather be mathematical data about our visitors and their use on our site. The data does not give out any personal details.

Cookies may be used to gather this general internet data.  When used, cookies are downloaded to your computer without prompting.  The cookie file is stored on your hard drive, where all your files are transferred to.  This information helps us improve our site and services to you.

All computers can block cookies by you activating your proper browser settings.  There is a place to enable you to decline cookies under the options  menu.  Only thing to note is that if you decline cookies from us, you may experience limited access to certain areas of our site in future.

Confidentiality

We do not supply our ‘mailing information’ to third parties but do use it to advise our customers and contacts of news and offers we feel may be of interest to them, unless expressly instructed otherwise in writing. Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency. Any communication you receive from us will always contain an opportunity to unsubscribe.

Complaints Procedure

On receiving any complaint, we will respond promptly and take appropriate action without delay. We shall acknowledge any complaint within five working days and endeavour to resolve the matter with you within fifteen working days. If we are unable to resolve the matter within this time, we will notify you and keep you informed of further progress.

Legal Liability

The contract for the sale of goods or services by The Dorset Farmer from this website shall be exclusively subject to, governed by, construed and interpreted in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction in respect of them and any disputes or claims arising out of or in connection with them. These Terms and Conditions do not affect your statutory rights as a consumer.

Disclaimers

Every care has been taken to ensure that the descriptions and specifications are correct on this website. We can accept no responsibility for any information, practices or products of other parties linked to this web site.

We reserve the right to change, modify, substitute or remove without notice any information on this site as necessary.

Customer Support and Service

If you need to contact us on any customer support or service  issue, call 01747 838134  – 9:30am – 5:00 pm (Monday – Saturday). Alternatively write to us at the address below or email shop@thedorsetfarmer.com

Registered Office & Copyright

Copyright of the design, text, graphics and photographs contained in this website is held by Provost Farm (L & L Trowbridge) Ltd  t/a The Dorset Farmer and The Uncommon Pig. Some images are also the copyright of suppliers and other original sources/photographers as indicated. Content of the The Dorset Farmer website may not be stored or reproduced in any form whatsoever without the prior written permission of  Louise Trowbridge at The Dorset Farmer.

Provost Farm (L & L Trowbridge) Ltd  t/a The Dorset Farmer and The Uncommon Pig is a company limited in England

Trading from business premises at:

Provost Farm, Stour Provost, Dorset SP8 5RU, United Kingdom.